IBM intensifies its enforced investment in IBM Maximo. One of the areas where this becomes increasingly clear is in the development of the Maximo Work Centers. We like to highlight the Service Requests Work Center as a result of its importance as the point of entry for both end-users and maintenance and engineering staff
The use of Service Requests is a key element in involving and engaging end-users. That is not where it ends, though. It also provides an excellent means for staff to report issues and requests while they are about for an inspection or other types of maintenance.
IBM acknowledges the relevance of an easy-to-use channel for submitting and following Service Requests. The developers of IBM built The Service Requests (SR) Work Centre with particular conditions in mind. Firstly, it focuses on responsiveness. This means it aims at providing users with the same experience no matter what device they use. This becomes clear when you use the SR Work Centre on different surfaces, be it a laptop, desktop, tablet or smartphone. The user experience, or UX in short, is identical.
Secondly, the SR Work Centre – and other Maximo Work Centres, for that matter – has been designed in such a way that users can understand the behaviour of the Work Centres without the need for special training. As such, it sets the standard for a new kind of intuition.
Furthermore, IBM devotes much attention to designing Work Centres for specific roles, incorporating their goals, needs, and interests. This role-based approach creates an instant fit and results in end-users wanting to use and re-use the Work Centre.
Lastly, the Work Centres excel in their simplicity, but still have the ingenious traits Maximo at its core. IBM did a wonderful job in redesigning Maximo components so that interacting with the system is as simple as possible.
The intuitive edge to the SR Work Centre makes it an excellent tool for anyone in your organisation. Logging new Service Requests, including attachments and location information, is done in a matter of seconds. Monitoring outstanding requests or being notified of changes to those is just as easy.
The Maximo SR Work Centre can be the point-of-entry not just for your maintenance requests. It is also there to take on any requests coming for facilities, IT or human resources and can thus provide a way to leverage the benefits of centralising support activities.
Are you ready to embark on the next phase of user involvement with the IBM Maximo SR Work Centre? Get in touch with MACS to start meeting the expectations of your end-users.