Customer satisfaction and reliability are essential elements of the relationship MACS shares with its customers. With this in mind, we offer a wide range of support options. MACS Service desk has offices in Uxbridge in England and Son en Breugel, the Netherlands. The MACS support desk will be able to answer your questions in Dutch, English, French and German. Your request can be submitted by e-mail, web portal or by phone.
Additional Macs Support Services such as applying patches and upgrades for IBM Maximo (including customisation to meet the standards of the customer) and the application of patches and fixes to the Oracle database server are available on request and in accordance with the applicable rates.
To use the services of the MACS Service Desk you must have MACS Subscription & Support included in your (S & S) contract.
The Subscription and Support (S & S) contract provides system documentation and upgrades, including bug fixes, and source code level support for the Maximo application software. MACS manages the Subscription & Support through an agreement with IBM, the software author. This makes it possible for MACS to tailor primary support and resolve faults based on knowledge of your business processes that support Maximo.
Our locally based support desk is permanently manned by our specialist MACS team who are fully qualified experts in supporting our customers and resolving issues
Track your request - each request is logged in the MACS service desk system and assigned a unique number providing full visibility and status every step of the way, through to resolution.
Hosting - MACS also provides hosting of your production, development, acceptance and or test system. Providing you with the availability of a hosted and managed system and taking care of the associated IT Management Support.
Remote Support Service - our specialist support team have instant access to your Maximo system enabling them to have full visibility to resolving your query, anytime and anywhere.
Support levels tailored to meet your requirements.
Experts in our industry. With over 300 'man' years experienced in implementing and supporting the IoT Watson Maximo & Tririga solutions, you know that you are in safe hands.
Our team of consultants have a broad set of skills, backgrounds and expertise, giving them the versatility to work with clients in a range of industries across the UK, Netherlands, Germany and Belgium.
We pride ourselves on delivering quality customer service across our full offering. That’s why we’ve developed a range of support services for our clients across the UK and Europe.
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