NHS Interview: IBM Maximo Asset Management in Hospital Environment

To keep healthcare services running smoothly in remote areas, NHS Highland must dispatch its engineers. How could it help its teams stay connected?

Nhs highland logo

NHS Highland

Responding fast to maintenance requests to support high-quality patient care

NHS Highland is one of the fourteen regions of NHS Scotland, the country’s publicly funded healthcare system. Serving 320,000 people over sites across 32,500 square kilometres, NHS Highland is one of the largest and most sparsely populated Health Boards in the UK.

Business challenge

To keep healthcare services running smoothly in remote areas,
NHS Highland must dispatch its engineers to urgent work no matter how far they are from base. How could it help its teams stay connected?

Transformation

NHS Highland worked with MACS EU to deploy IBM® Maximo® Anywhere and IBM Maximo Scheduler—enabling engineers to respond rapidly to urgent maintenance requests even in places with poor connectivity.

Business benefits

10%

increase in productivity helps maintain high service levels

2 hours

saved per person per week on collating data enables timely reporting

Drives

cost-efficiency and redirects investment to improve asset management

“By continuing our collaboration with MACS EU, we can deliver even better asset management services to the remotest healthcare facilities.”

Eric Green, Head of Estates, NHS Highland