Junior Support Analyst - MACS UK

MACS are looking to hire a new Junior Support Analyst. The person ideal for this role will have the ability to support a variety of technologies including environments, software applications, integrations, and operating systems. Please read the full description below.

Junior Support Analyst

Position Overview

MACS are an innovative digital solutions provider to the UK Asset and Infrastructure communities. We inspire and equip our customers to achieve their digital transformation goals, building a greener, smarter, more reliable infrastructure and asset management approach. Providing social and environmentally responsible solutions that embrace and recognise the creativity and diversity of our people.

MACS is a pan European organisation that has grown significantly in the past few years with exciting and ambitious plans for significant growth across the UK over the next five years.

We are seeking a highly motivated and detail-oriented Junior Support Analyst to join our dynamic team.

If you are passionate about technology and enjoy solving complex problems, we want to hear from you!

At MACS EU we are committed to delivering innovative information technology solutions and excellent service to our clients. We are looking for a motivated and enthusiastic Junior Support Analyst to join our growing service delivery team.

Full training will be provided to the right candidate, however some general IT experience and an attitude to work in a highly technical support team will be needed.

About MACS

As an IBM Platinum Business Partner, we use IBM-based solutions. We help organisations improve their processes, analytics, and technology to meet the operational and customer service challenges within the business.

Our approach

MACS is inspired that we can help organisations reach a higher level of efficiency and productivity through the implementation of the solutions we deliver. We provide the following solutions for Asset intensive organisations across many industries:

IBM Maximo Asset Management for Enterprise Asset Management, Maintenance Management, and Maintenance management.
MACS Enterprise Asset Management powered by IBM Maximo (MEAM)
IBM Control Desk for ITIL Service Desk applications, and IT Asset Management
MACS Service Desk Software Powered by IBM Control Desk (MSDS)
IBM TRIRIGA for Facility Management.
These solutions are professionally supported by MACS, where support can consist of the following components:
Implementation methods: The MACS Practicum, MACS QuickStart, and SCRUM.
Consultancy, installation, and configuration.
Training and project management.
Help desk/support and technical management.
As an agile team of experts, we collaborate closely, work together efficiently, and listen intently to our customers. We take the time to understand every business and its challenges, which means delivering relevant, workable solutions on time and on budget.
This, combined with our extensive knowledge and industry experience, is why clients from the UK, Europe and the rest of the world who work with us, continue to work with us. All with the assurance of knowing we are an ISO 27001 and ISO 9001 accredited company.

Job Description

As a Junior Support Analyst, you will play a key role in supporting a variety of technologies including environments, software applications, integrations, and operating systems. Based at our new prestigious Birmingham city centre office, you will be part of a dynamic and customer centric team that provides technical assistance to ensure the smooth operation and delivery of business-critical services to some of our key UK based customers.

This is an entry-level position and a unique opportunity, perfect for recent graduates or individuals looking to start or further develop a career in IT support, working for a prestigious and IT services organisation.

Main Responsibilities:

Learn to provide first-line support for applications, including troubleshooting basic issues and escalating more complex problems.

Assist in monitoring application performance and identifying potential issues.

Work closely with the team to learn and understand how to resolve software issues and assist in maintaining smooth operations.

Document support activities and issue resolutions as part of the training process.

Collaborate with team members and customers to provide excellent service and support.

Participate in training sessions to learn about our applications and support processes.
Provide user support and training to help clients utilise applications effectively.

Person Specification

Qualifications Skills and Experience

A strong interest in technology and IT support.

Willingness to learn and a proactive attitude toward problem-solving.

Excellent communication and interpersonal skills, with a customer-focused approach.

Basic understanding of computers and software applications; familiarity with Microsoft Office 365 especially Excel is a plus.

Ability to work both independently and collaborate as part of a team.

No prior experience is necessary; full training will be provided.

What We Offer

A career in IT support within a dynamic and highly skilled team.

Comprehensive skills development programs and training to enhance your knowledge and abilities.

Competitive salary and a comprehensive benefits package.

Flexible working arrangements.

Opportunities for growth and career progression.

A supportive and collaborative work environment.

Prestigious city centre offices, just a stone’s throw from New Street Station.

Additional Information

Salary: Competitive and negotiable

Benefits: Private healthcare, pension scheme, and more.

Contract Type: Permanent

Security: Successful candidates must meet the security requirements before they can be appointed. The level of security required is security check. Successful candidates must also complete basic personnel security standard checks.

Training: Additional role-based training will be provided as required.