IT Service Management

With IBM Control Desk we can help you manage services, as well as digital and physical assets. It can manage all processes from one single platform. IBM Control Desk processes are in accordance with the best ITIL practices, and comes with preconfigured processes. This minimises implementation efforts. It is an evolving solution that will improve your operations

IBM Control Desk is accessible via mobile technology and can be integrated into social media, Watson IoT platform and development tools.

 

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Our Solutions

With IBM Control Desk solution, you can provide efficient IT support to people within your organisation, improving productivity and minimising downtime.

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IT Service Management Service

We understand the importance of having a support or helpdesk within your organisation, where co-workers and customers alike can ask questions, report failures or ask for IT advice IBM Control Desk does all this, and more.

We not only implement this software, but can ensure it supports the infrastructure of your business. By using an Information Technology Infrastructure Library (ITIL) approach, your help desk will become a single point of contact (SPOC) for all support – whether by phone, email or online. All actions are initiated and resolved in this same location, as is all correspondence with internal customers.

IBM Control Desk is 100% compatible with IBM Maximo Asset Management. It allows you to manage different types of service, classes of assets and resources, in a single environment. This unified platform significantly reduces system maintenance and updates.

Experience the benefits.

01

Reporting problems and requesting service is easy, so people can use the system productively.

02

The system provides a high level of insight so change can be managed more effectively.

03

Enables staff to be productive and responsive to resolve issues by prioritising and resolving issues.

04

Flexible deployments options On Premise, SaaS (software as service) or as a VM image.

05

Automated process management, means you can manage a large volume of services and treat issues efficiently with workflow automation.

06

Shipped with Cognos and BIRT reporting tools to allow an in depth analysis of all of the system’s data

IBM Control Desk Features

  • IBM can manage all assets (IT, Enterprise, Smart) from one platform (with Maximo) reducing support disconnects and cost, and enabling service management process to be applied to all assets and services.
  • Maintain compliance
  • Reduce software waste
  • Manage entitlements and contracts
  • Reclaim under used assets with IBM Control Desk’s asset management capabilities.
  • Manage IT and Operational assets and services in an integrated manner to streamline support, availability, and reduce costs.
  • Easily manage and route incidents and requests.
  • Check status at a glance through a streamlined dashboard.

Working with MACS

Our team of consultants have a broad set of skills, backgrounds and expertise, giving them the versatility to work with clients in a range of industries across the UK, Netherlands, Germany and Belgium

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How can we help you?

Talk to us about the software, service and support you need for your business.

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